Viasat Internet offers high-speed satellite internet across the U.S., especially for rural and remote regions. If you’re planning to switch to Viasat or you’ve already signed up, understanding the installation process will help you get connected quickly and efficiently. Unlike cable or fiber connections, Viasat relies on satellite technology, so its setup process is a bit different.
1. Scheduling the Installation Appointment
Once you've subscribed to a Viasat plan online or through a customer service representative, the next step involves scheduling a professional installation. Viasat typically offers flexible appointment windows depending on your location and technician availability.
- You’ll receive a confirmation email or call with your appointment details.
- Most installations are scheduled within 3–5 business days.
- Installation is available Monday through Saturday in most areas.
2. What to Expect from the Viasat Technician
A certified Viasat technician will come to your home to complete the installation. Here’s what the technician typically does:
- Performs a site survey to determine the best location for the satellite dish.
- Installs the dish on the roof, wall, or pole mount based on signal strength.
- Connects the satellite dish to the Viasat modem/router inside your home using a coaxial cable.
- Tests signal strength and system performance.
- Configures the modem and activates your internet service.
3. Equipment Installation Overview
The equipment you’ll receive includes:
- Satellite Dish: Installed outside your home, typically on the roof or side wall.
- Modem/Router: Installed inside, near a power outlet and connected devices.
- Coaxial Cable: Used to connect the dish to your modem/router.
4. Time Required for Installation
The entire installation process generally takes between 2 to 3 hours. Factors such as weather, accessibility, and structure type (brick vs. wood siding) may affect installation time.
5. Indoor Setup and Configuration
After mounting the dish and running the cable, the technician sets up the modem and connects it to power. They'll:
- Activate the modem using Viasat's configuration system.
- Test upload/download speeds and latency.
- Connect your first device and ensure Wi-Fi is functioning.
6. Pole Mount Option (If Needed)
If roof or wall installation isn’t possible due to poor signal or building restrictions, Viasat offers a pole mount option. This involves:
- Digging a small trench and installing a steel pole securely into the ground.
- Running underground cable to the home.
- This may incur an additional charge depending on labor or materials.
7. Viasat EasyCare Optional Add-On
EasyCare is an optional protection plan you can add during installation or later:
- Waives standard $95 service call fee.
- Covers relocation of equipment if you move homes.
- Gives you access to 24/7 priority customer service.
8. Self-Installation: Is it Possible?
No, Viasat does not allow self-installation. Due to the precision required to align the satellite dish with orbiting satellites and safety considerations, a professional technician is mandatory.
9. Things to Prepare Before Installation
Make sure the following are in place before your technician arrives:
- Clear access to your roof, attic, or outer wall.
- Someone 18+ years of age available during the appointment.
- Access to power outlets and your Wi-Fi enabled devices.
- Relocate pets to a safe area during work.
10. Installation Costs
Installation is usually free with a 2-year service agreement. If you opt for a no-contract plan or custom mounting (like pole installation), there may be additional charges:
- Standard installation: Often free.
- Non-standard installation: May cost $95 to $200+ depending on complexity.
11. What Happens After Installation?
Once installed, your technician will:
- Provide a walkthrough of the modem/router dashboard.
- Help connect a few devices to your Wi-Fi network.
- Explain billing and your service plan details.
Viasat will also email you a welcome packet and a user guide, and your first bill will be issued within a few days.
12. Can You Move the Equipment Later?
If you’re relocating, contact Viasat customer service. They offer a relocation service where a technician will install the equipment at your new home. Do not try to uninstall or move it yourself.
13. Installation for Businesses
Viasat Business plans include similar installation processes, but with higher-priority service, commercial-grade modems, and optional backup systems.
Conclusion
The Viasat Internet installation process is streamlined and professional. With a technician managing every step—from dish alignment to indoor Wi-Fi setup—you can enjoy hassle-free connectivity from day one. Understanding what to expect ensures a smooth and quick transition to high-speed satellite internet service.
FAQs: Viasat Internet Installation
How long does Viasat installation take?
Most Viasat installations take between 2–3 hours depending on the home layout and dish placement requirements.
Do I need to be home during installation?
Yes, someone 18 or older must be present to grant access and approve equipment placement.
Can I install Viasat Internet myself?
No, Viasat requires professional installation due to satellite alignment and safety requirements.
Does Viasat charge for installation?
Standard installation is free with a 24-month contract. Custom installations may incur fees.
What equipment does Viasat install?
Viasat installs a satellite dish, a coaxial cable, and a modem/router inside your home.
