If you’re considering Viasat satellite internet for your home or business, you may be wondering about the installation process, especially if your property requires a pole mount for the satellite dish. Many customers ask: Does Viasat charge for a pole installation? This guide will answer that question in detail, explain what to expect during installation, and help you understand all related fees and options.
What Is a Pole Installation for Viasat?
When you sign up for Viasat, a certified technician will install a satellite dish at your location. In most cases, the dish is mounted on your roof, an exterior wall, or another sturdy structure. However, if your home or property doesn’t have a suitable surface for mounting, or if trees, buildings, or other obstacles block the line of sight to the southern sky, the technician may recommend a pole installation.
A pole installation involves mounting the satellite dish on a secure, vertical pole (usually about 4 feet tall) that is anchored into the ground near your home. This ensures the dish has a clear, unobstructed view of the satellite, which is essential for reliable internet service.
Does Viasat Charge for a Pole Installation?
Yes, Viasat may charge an additional fee if your installation requires a pole mount. Standard installations—where the dish is mounted on your roof or exterior wall—are typically free or included in your service agreement, depending on your location and credit check. However, if a pole mount is needed, you can expect to pay an extra fee.
Key Fact: Viasat may charge up to $75 for a pole installation, depending on your installer and the specifics of your property[2][4]. This is considered a non-standard installation fee.
Viasat Installation Fees Overview
Here’s a breakdown of the fees you might encounter when getting Viasat satellite internet:
| Type of Fee | Amount | Description |
|---|---|---|
| Standard Installation | $0–$300 | Free for most customers, but may vary by location and credit check. |
| Pole Installation (Non-Standard) | Up to $75 | Extra charge if a pole mount is required. |
| Equipment Lease | $15/month | Monthly fee for renting the modem and dish. |
| Equipment Lifetime Lease | $250 (one-time) | One-time payment to own your equipment. |
| Failure to Return Equipment | $300 (one-time) | Charged if you cancel service and don’t return the equipment. |
What Determines If You Need a Pole Installation?
Several factors can influence whether a pole installation is necessary for your Viasat service:
- Obstructions: Trees, buildings, or other structures that block the line of sight to the southern sky may require a pole mount to raise the dish above the obstruction.
- Roof or Wall Condition: If your roof or exterior wall is not suitable for mounting (e.g., too steep, too fragile, or made of certain materials), a pole may be recommended.
- Property Layout: In some cases, the best location for optimal signal is away from the house, making a ground pole the only viable option.
- Landlord or HOA Restrictions: Some rental properties or homeowners’ associations (HOAs) may restrict mounting dishes on the roof or exterior walls, making a pole installation necessary.
What to Expect During a Viasat Pole Installation
If your property requires a pole installation, here’s what you can expect during the process:
- Site Survey: The Viasat technician will assess your property to determine the best location for the dish, ensuring a clear line of sight to the satellite.
- Pole Placement: The technician will select a spot near your home where the pole can be securely anchored into the ground.
- Mounting the Dish: The satellite dish will be attached to the top of the pole, and the technician will ensure it is properly aligned for optimal signal strength.
- Cable Routing: The technician will run a coaxial cable from the dish to your home, drilling a small hole through an exterior wall if necessary.
- Equipment Setup: Inside your home, the technician will connect the cable to the Viasat modem and router, set up your WiFi network, and help you connect your devices.
- Testing and Activation: The technician will test the connection, activate your service, and ensure everything is working properly.
How Much Does a Viasat Pole Installation Cost?
As mentioned earlier, Viasat may charge up to $75 for a pole installation, depending on your installer and the specifics of your property. This fee is in addition to any standard installation charges, which are often waived for eligible customers.
It’s important to note that the exact fee may vary by location and installer. Always ask your technician about any additional charges before the installation begins.
Other Non-Standard Installation Fees
In addition to pole installations, Viasat may charge extra for other non-standard installation options, such as:
- Non-Penetrating Roof Mount: Used if your roof cannot support a traditional mount.
- Under-Eave Mount: Used if you want to avoid drilling into your roof or wall.
- Extended Cable Runs: If your home layout requires more than the standard amount of cable, you may be charged extra.
These options are typically discussed during the site survey, and any additional fees will be explained before the work begins.
How to Avoid or Minimize Installation Fees
If you want to avoid or minimize installation fees, consider the following tips:
- Choose a Standard Installation: If possible, opt for a standard roof or wall mount, which is usually free or included in your service agreement.
- Prepare Your Property: Clear any obstructions near your home that might block the satellite’s line of sight, reducing the need for a pole installation.
- Communicate with Your Technician: Discuss your installation options and any potential fees with your technician before the work begins.
- Check for Promotions: Viasat occasionally offers promotions or discounts on installation fees for new customers.
What Equipment Is Included with Viasat?
Viasat provides all the equipment you need for your satellite internet service, including:
- Satellite Dish: About 30 inches wide by 28 inches tall, mounted on your roof, wall, or pole.
- Transceiver and Bracket Assembly: Attached to the dish for signal transmission and reception.
- Modem and Router: Connects your home network to the satellite and provides WiFi for your devices.
- Cables and Hardware: Includes all necessary cables and mounting hardware for installation.
Can You Install Viasat Yourself?
No, Viasat does not allow customers to install their satellite dishes. All installations must be performed by a certified Viasat technician to ensure the dish is properly aligned and all connections are secure. This policy helps guarantee the best possible internet experience and protects your equipment warranty.
How Long Does Viasat Installation Take?
Most Viasat installations, including pole installations, take between 2 and 3 hours to complete. The exact time may vary depending on your property’s layout and any additional work required.
What Should You Do Before Your Installation Appointment?
To ensure a smooth installation process, consider the following steps:
- Check with Your Landlord or HOA: Make sure you’re allowed to install a satellite dish on your property.
- Clear the Installation Area: Remove any obstacles that might block access to the installation site.
- Be Home During Installation: Someone over the age of 18 must be present to approve placement and sign the service agreement.
- Prepare Questions: Write down any questions you have about the installation, equipment, or service fees.
Frequently Asked Questions
Does Viasat charge for a pole installation?
Yes, Viasat may charge up to $75 for a pole installation if your property requires it.
Is Viasat installation free?
Standard installation is often free for eligible customers, but non-standard installations (like a pole mount) may incur additional fees.
Can I install Viasat myself?
No, Viasat requires all installations to be performed by a certified technician.
How long does a Viasat installation take?
Most installations take 2–3 hours, including pole installations.
What equipment do I get with Viasat?
Viasat provides a satellite dish, transceiver, modem, router, and all necessary cables and hardware.
Conclusion
Viasat satellite internet is a reliable option for rural and remote households, but the installation process may require a pole mount if your property has obstructions or other challenges. While standard installations are often free, a pole installation may cost up to $75, depending on your installer and property requirements. All installations are performed by certified technicians to ensure optimal performance and safety. By understanding the installation process and potential fees, you can make an informed decision and enjoy fast, reliable internet with Viasat.
Summary: Viasat may charge up to $75 for a pole installation if your property requires it. Standard installations are usually free, but non-standard options like pole mounts may incur additional fees. All installations are performed by certified technicians to ensure the best possible internet experience.
