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How to temporarily suspend your Viasat Internet service

  • Posted on: 03 Oct 2023
    How to temporarily suspend your Viasat Internet service

  • In today's fast-paced world, our internet connection is often considered a lifeline, enabling us to stay connected, work, study, and enjoy entertainment. However, there are times when life throws us unexpected curveballs, and we need to temporarily suspend our Viasat Internet service. Whether you're going on an extended vacation, moving to a new location, or facing financial constraints, this guide will walk you through the process of suspending your Viasat Internet service and answer common questions related to the procedure.

    Why Would You Need to Suspend Your Viasat Internet Service?

    Life is unpredictable, and circumstances may arise that require you to temporarily suspend your Viasat Internet service. Here are some common scenarios where you might need to do this:

    • Extended Travel: If you're going on an extended vacation, business trip, or for any other reason, you may not want to pay for a service you won't be using.

    • Moving to a New Location: When moving to a new home or location where Viasat Internet service isn't available, it's sensible to suspend your service until you're settled in a new area.

    • Financial Constraints: If you're facing financial difficulties, suspending your Viasat service can help you reduce your monthly expenses until your financial situation stabilizes.

    • Seasonal Use: Some users prefer Viasat for specific seasons, such as summer or winter, and suspend their service during the off-season to save on costs.

    Regardless of your reason, Viasat understands that life happens, and they provide options for suspending your service temporarily.

    How to Temporarily Suspend Your Viasat Internet Service

    Viasat offers customers two primary methods to temporarily suspend their internet service. You can choose the one that's most convenient for you:

    1. Online Account Suspension

    1. Log into Your Viasat Account: Visit the Viasat website and log into your account using your username and password.

    2. Access the Suspend Service Page: Navigate to the "My Account" or "Manage My Account" section, where you'll typically find an option to suspend your service. This may vary slightly depending on the website's interface, but you can generally find this option in the account management section.

    3. Follow the On-screen Instructions: Viasat will guide you through the suspension process. You'll likely be asked to specify the start and end dates for your service suspension. Make sure to provide accurate information to avoid any issues.

    4. Confirm the Suspension: Review the details you've entered, confirm the suspension request, and complete any additional steps or documentation as required.

    5. Save or Record Confirmation: After successfully suspending your service, save or record the confirmation or reference number provided. This is important for reference in case you encounter any issues later.

    2. Contacting Viasat Customer Support

    If you encounter any difficulties while attempting to suspend your Viasat Internet service online or if you prefer a more personal touch, you can also reach out to Viasat's customer support. Here's how to do it:

    1. Find the Contact Information: Look for Viasat's customer support contact details, which are usually provided on the official website. You can find phone numbers, email addresses, and sometimes live chat options.

    2. Get in Touch: Contact Viasat's customer support through your preferred method, and explain that you want to temporarily suspend your service. Be prepared to provide your account details and the reason for suspension.

    3. Follow Their Guidance: The Viasat customer support team will guide you through the suspension process. They may ask for specific information, such as the duration of suspension, so be prepared to answer these questions.

    4. Confirmation: After successfully processing your request, make sure to ask for confirmation of the suspension and keep it for your records.

    Frequently Asked Questions (FAQ)

    1. Can I Suspend My Viasat Service for a Specific Time Period?

    Yes, Viasat allows you to suspend your service for a specific time period. You can specify the start and end dates for your service suspension during the request process. Make sure to provide accurate dates to avoid any issues with the reactivation of your service.

    2. What Happens to My Equipment During Suspension?

    While your Viasat service is suspended, you're generally not billed for the monthly service fee. However, you may still be responsible for any equipment lease fees, which typically continue during suspension. Your equipment should remain operational, but you won't have internet access during the suspension period.

    3. Can I Suspend My Service Indefinitely?

    Viasat typically allows you to suspend your service for a maximum of six months. If you need a longer suspension period, it's best to contact their customer support to discuss your specific situation.

    4. How Do I Resume My Service After Suspension?

    To resume your Viasat service after the suspension period, you can typically do this through your online account management. Log in, navigate to the "My Account" section, and look for an option to reactivate your service. Follow the on-screen instructions, and make sure to choose a date for reactivation. You can also contact Viasat's customer support for assistance with reactivating your service.


    Life's twists and turns can often lead us to the need to temporarily suspend our Viasat Internet service. Whether you're traveling, moving, facing financial constraints, or simply taking a break from your internet subscription, Viasat provides convenient options for service suspension. You can either use their online account management system to initiate the suspension or contact their customer support for personalized assistance.

    Remember to provide accurate information during the suspension request, especially when specifying the start and end dates. Additionally, keep any confirmation or reference numbers for your records. While your service is suspended, you may still be responsible for equipment lease fees, and it's important to note that Viasat typically allows suspensions for up to six months.

    When the time comes to reactivate your service, you can do so through the online account management system. Simply log in, select the reactivation option, and choose the date you want your service to resume.

    In the ever-changing landscape of our lives, Viasat's flexibility in suspending and reactivating internet services ensures that you have control over your connectivity. So, the next time you find yourself in a situation that requires a temporary pause in your Viasat Internet service, you'll know exactly how to navigate the process, keeping you well-connected to what matters most in your life.

    Give us a call at (844) 778-1116 now. Our friendly and knowledgeable customer service team is standing by to assist you with a seamless pause in your service. Stay connected with the convenience of controlling your Viasat Internet experience.


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