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Rebooting your Viasat modem

  • Posted on: 29 Sep 2023
    Rebooting your Viasat modem

  • In today's digitally connected world, a reliable internet connection is more crucial than ever. Viasat, one of the leading satellite internet providers, has been serving customers with high-speed internet access, even in remote areas. However, like any technology, Viasat modems can sometimes encounter issues that require a simple solution: a reboot.

    In this comprehensive guide, we will walk you through the process of rebooting your Viasat modem, explaining why it's necessary, how to do it correctly, and addressing common questions and concerns that Viasat customers might have.

    Why Reboot Your Viasat Modem?

    1. Overcoming Connectivity Issues

    A Viasat as the gateway between your devices and the satellite that provides your internet connection. Over time, various factors can lead to connectivity issues, such as network congestion or software glitches. Rebooting the modem can often resolve these problems and improve your connection.

    2. Clearing Cache and Memory

    Just like any other electronic device, your Viasat modem accumulates temporary data and memory over time. This can slow down its performance. A reboot helps clear this cache, ensuring that your modem operates at its optimal speed and efficiency.

    3. Software Updates

    Viasat periodically releases software updates for their modems. These updates can bring improvements in performance and security. Rebooting your modem can help ensure that these updates are applied and functioning correctly.

    How to Reboot Your Viasat Modem

    Rebooting your Viasat modem is a straightforward process. Here's a step-by-step guide:

    1. Locate the Power Adapter

    The power adapter for your Viasat modem is usually a black or white box connected to an electrical outlet.

    2. Unplug the Power Adapter

    Carefully unplug the power adapter from the electrical outlet. This will cut off the power supply to the modem.

    3. Wait for 30 Seconds

    Allow the modem to sit unplugged for at least 30 seconds. This step is crucial as it ensures that any residual power in the modem is completely drained.

    4. Plug the Power Adapter Back In

    After the 30-second wait, plug the power adapter back into the electrical outlet. Make sure it is securely connected.

    5. Wait for the Modem to Restart

    The modem will take a few minutes to restart and establish a connection with the satellite. You'll know it's ready when the indicator lights on the modem stabilize.

    6. Test Your Internet Connection

    Once the modem has restarted, test your internet connection on your devices to ensure that the reboot resolved any connectivity issues.

    Frequently Asked Questions (FAQs)

    1. How often should I reboot my Viasat modem?

    It's not necessary to reboot your Viasat modem regularly. Typically, a reboot is recommended when you experience connectivity issues or notice a significant drop in performance. If your internet connection is stable, there's no need to reboot your modem.

    2. Can I reboot my modem using the Viasat app?

    Yes, you can use the Viasat app to reboot your modem remotely. Simply open the app, locate the modem reboot option, and follow the on-screen instructions.

    3. Will rebooting my modem erase my settings?

    Rebooting your Viasat modem will not erase your custom settings. It only refreshes the modem's memory and clears any temporary data, which can help improve its performance.

    4. What should I do if rebooting doesn't fix my connectivity issues?

    If rebooting your modem doesn't resolve your connectivity issues, it's advisable to contact Viasat customer support. They can provide further assistance and troubleshoot more complex problems.

    5. Are there any precautions to take when rebooting my modem?

    When rebooting your modem, make sure to unplug the power adapter, not the modem itself. Also, ensure that the modem is placed in a well-ventilated area, as overheating can affect performance.


    In conclusion, rebooting your Viasat modem is a simple yet effective way to resolve common connectivity issues, clear cache and memory, and ensure that your modem is up-to-date with the latest software. By following the step-by-step guide provided in this article and addressing the frequently asked questions, you can confidently maintain a smooth and reliable internet connection.

    Remember that while rebooting is a valuable troubleshooting step, it may not fix all problems. If you encounter persistent issues, don't hesitate to reach out to Viasat's customer support for additional assistance. A reliable internet connection is vital in today's digital age, and knowing how to maintain and troubleshoot your Viasat modem can make a significant difference in your online experience.

    Call us now at (844) 778-1116 to reboot your modem and enjoy blazing-fast internet again.


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